Clover Medical (“we”, “our”, “us”) is committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services or visit our website.

1. Who We Are

Clover Medical is a UK-based medical concierge service offering non-clinical support, including virtual consultations, medical guidance, and specialist referral coordination.

2. What Data We Collect

We may collect and process the following types of personal data:

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Personal Identification Information

• Name
• Date of birth
• Address
• Email address
• Phone number
• Country of residence

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Health Information (Special Category Data)

• Medical history
• Referral letters and reports
• Investigations and test results
• Medication details
• Consultation notes

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Technical Information

• IP address
• Device type
• Website usage data (via cookies – see Cookie Policy)

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3. How We Collect Your Data

We collect data when you:

• Submit an enquiry via our website, WhatsApp, or email
• Book a virtual consultation
• Complete pre-consultation forms
• Share medical documentation for review
• Interact with us via secure communication platforms (e.g., Egress)

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4. How We Use Your Data

We process your data to:

• Coordinate virtual consultations
• Match you with appropriate medical specialists
• Provide you with medical concierge support
• Communicate with you about your case and care options
• Maintain accurate internal records
• Comply with legal and regulatory obligations

We will only process your data with your explicit consent or under a lawful basis as permitted under the GDPR (e.g. contract performance or legitimate interest).

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5. Sharing Your Data

We may share your data:

• With UK-registered medical specialists and hospitals (with your consent)
• With secure third-party platforms to transmit and store information
• When legally required (e.g., by courts, regulators, or law enforcement). We never sell your personal data.

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6. How We Store and Protect Your Data

We store your data securely using encrypted systems and secure cloud-based services.
All data transfers are conducted using secure platforms to ensure confidentiality.

We retain your data only for as long as necessary for the purpose it was collected, typically no longer than 7 years after your last contact with us, unless legally required otherwise.

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7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please email us at: enquiries@clovermedical.co.uk

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8. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent – You have given clear permission for us to process your data.
• Contract – Processing is necessary to fulfil our service agreement with you.
• Legitimate interests – We use your data in a way that is necessary and has minimal privacy impact.
• Legal obligation – We may be required by law to process your data.

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9. International Data Transfers

We primarily operate within the UK. If any international transfer of data is required (e.g. from clients abroad), we ensure appropriate safeguards are in place in compliance with GDPR standards.

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10. Cookies

Our website uses cookies to enhance functionality and understand visitor behaviour. For more details, please see our Cookie Policy.

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11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

CloverMedical
Email: enquiries@clovermedical.co.uk
Website: www.clovermedical.co.uk

You may also contact the Information Commissioner’s Office (ICO) if you are not satisfied with how we handle your data: www.ico.org.uk

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